Customer Service | Appointment Setter | General VA | Product Manager
Philippines
I have over three years of experience in customer service, handling both inbound and outbound calls, lead qualification, appointment setting, and client follow-ups. I’ve worked with B2B and B2C clients, ensuring clear communication, accurate information, and a smooth customer journey from first contact to conversion. My key skills include strong communication, active listening, CRM management, time management, and problem-solving. I’m highly organized, detail-oriented, and comfortable working with KPIs and performance targets. What makes me stand out is my ability to build genuine rapport quickly while staying results-driven. I don’t just book appointments—I make sure leads are properly qualified and nurtured, helping clients save time, increase show-up rates, and improve conversions. I bring reliability, professionalism, and a strong commitment to delivering measurable results