Technical Support | Sales | Email Ticket Support
Davao del Sur
I have experience in sales, technical support, email support, and healthcare. I'm a fast learner, reliable, and adaptable, with strong communication and problem-solving skills. I’m committed to providing excellent customer service and helping businesses grow.
Optum, contract
Oct 2025 to Jan 2026
Provided inbound customer support for healthcare benefits, claims, and enrollment inquiries, ensuring HIPAA-compliant communication and accurate information delivery. Managed 30–50 calls per shift, streamlined triage and escalation processes, and contributed to a 20% reduction in average handling time while maintaining quality standards. Maintained detailed case records, collaborated with cross-functional teams to resolve complex issues, and supported initiatives to improve member experience and retention
VXI, full_time
Oct 2024 to Mar 2025
Delivered inbound technical support and sales for Comcast customers, troubleshooting connectivity, billing, and service issues. Resolved customer inquiries with clear guidance and escalation when needed, prioritizing first-contact resolution and positive outcomes. Maintained accurate call documentation and followed quality and compliance standards in a high-volume contact center.
Concentrix, full_time
Feb 2024 to Jul 2024
Provided high-volume non-voice (email) support for Temu accounts, addressing account issues, order inquiries, refunds, and policy clarifications. Resolved customer requests through clear written communication, maintained accurate account records, and followed company procedures to ensure quality and consistency. Coordinated with operations and fraud teams to escalate and resolve complex or sensitive cases, helping to protect customer accounts and reduce recurring issues.