Virtual Assistant | Appointment Setter
Southern Leyte
I have been in the BPO industry for six years, gaining experience across sales, technical support, customer service, and administrative roles. I previously worked as a Technical Support Representative for Comcast and as a Customer Service Representative for AT&T, both under telecommunications accounts. I also spent four years as a Sales Representative in the Google Search account. In my most recent role, I worked on a Google B2B account while simultaneously taking on administrative responsibilities as a Trainer, Quality Analyst, and Team Leader. Additionally, I served as a Virtual Assistant for an insurance company for six months, where I managed client updates via calls and emails and handled upselling. I believe that these experiences, along with my knowledge and skills, make me well-suited for this role.
SBOVACOM, full_time
Jan 2026 to Jun 2026
• handling both administrative tasks and sales responsibilities. In this role, I managed administrative support, coordinated schedules, maintained records, responded to client inquiries, and assisted with sales activities, including lead generation, client communication, and follow-ups through calls and emails. This experience strengthened my organizational, multitasking, and communication skills while enabling me to work efficiently in a fast-paced remote environment.
Mebs CallCenterPH, full_time
May 2022 to Dec 2025
• Making outbound calls, explaining the nature of the call and answering basic objections, scheduling and appointment for analyst, and maintaining accurate customer records and updating CRM systems. Meet daily and weekly goals/performance. • Admin Staff (Trainer and Team Leader): Conduct training for new hires and existing employees, provide coaching, guidance, and performance feedback to the team. Assist with scheduling, reporting, and other administrative tasks. Maintaining training materials, employee records, and performance documentation.
Sykes Asia, full_time
Jan 2017 to Oct 2018
• Handling inbound calls regarding telecom products and services. Assist customers with account updates, service activation, and technical concerns. Troubleshoot basic service, internet, mobile, and phone issues. Resolve customer complaints. Promote relevant products, upgrades, or service plan when appropriate. Accurate document customer interactions in the system and provide a ticket. Meet daily and weekly goals/performance.
Convergys/Concentrix, full_time
Jan 2015 to Oct 2017
• Handle inbound calls regarding technical concerns. Diagnose and troubleshoot issues involving internet connectivity. Guide customers through troubleshooting steps and service restoration. Document customer interactions, troubleshooting steps, and resolutions accurately. Educate customers on proper device and service usage to help prevent recurring issues. Meet daily and weekly goals/performance