Customer Service Associate | Healthcare Associate
Cavite, Mendez, Philippines
I have a 4 years and 6 months in BPO Industry in both Healthcare, Collections, and Financial Account, I can handle the customer’s with proper care and assistance regarding their concerns. I handled, benefits & Eligibility, claims, and prior-authorization in healthcare. I was able to gain an experience for 401k and AR accounts. I also used to work in a non voice account where we do the balancing of the amount of the payment on the patient’s insurance and saving the credit and debit amount that’s coming in on the accounts, posting payment information in the specific accounts. I am amenable to work under pressure, I have the skill of time management, and I am able to work productively and instinctively with good initiative.
Optum, full_time
Jan 2025 to Mar 2026
I handled AR Account, where in we do posting and balancing, and refund of payment for UNID accounts, we do research to check if where was the payment is from.
Infosys, full_time
Jul 2024 to Dec 2024
I handled financial account, which is focused regarding the 401k plan. We are dealing directly with the plan holder.
EXL, full_time
Jan 2023 to Jun 2024
I handled healthcare account, we deal with providers and we help them regarding a prior authorization, we provide as well the authorization status.
Conduent, full_time
Sep 2021 to Jan 2023
I handle healthcare account, which is more focused on the member’s benefit, eligibility, authorization, and claim status. We are coordinating with providers regarding the member’s plan.