Customer Service Associate | Order Entry Specialist | Bookkeeper
Metro Manila, Caloocan, Philippines
Detail-Oriented Entry-Level Bookkeeper with a strong academic foundation in accounting and hands-on experience in customer service and administrative support. Previously worked as a Customer Service Representative and served as the Point of Contact (POC) for a team in an Order Entry role, demonstrating leadership, accuracy, and efficiency in managing high-volume data and client interactions. Recognized for a strong work ethic, positive attitude, and the ability to thrive in both independent and team environments. Now seeking to leverage my combined skills in customer relations, attention to detail, and financial accuracy to support businesses in managing their books and focusing on growth.
Branders.com, full_time
Aug 2024 to Oct 2026
-Supported nesting agents by providing constructive feedback, and order entry audits to ensure accuracy and adherence to process standards. -Served as the primary point of contact for team-related inquiries, concerns, and issues, offering timely support and clarification on order entry procedures to maintain workflow efficiency and team productivity. -Audited teammates’ order entries to ensure accuracy and compliance with company standards; documented and logged any discrepancies or errors for performance tracking and quality improvement. -Contributed insights and feedback to enhance and streamline order entry processes, helping improve overall team efficiency and accuracy.
Branders.com, full_time
Aug 2024 to Present
-Supported nesting agents by providing constructive feedback, and order entry audits to ensure accuracy and adherence to process standards. -Served as the primary point of contact for team-related inquiries, concerns, and issues, offering timely support and clarification on order entry procedures to maintain workflow efficiency and team productivity. -Audited teammates’ order entries to ensure accuracy and compliance with company standards; documented and logged any discrepancies or errors for performance tracking and quality improvement. -Contributed insights and feedback to enhance and streamline order entry processes, helping improve overall team efficiency and accuracy.
FIS Global Solutions, full_time
Jun 2021 to Sep 2022
-Managed 60 to 80 inbound calls daily, delivering prompt and courteous service to cardholders with a focus on efficiency and customer satisfaction. -Provided basic troubleshooting support for issues related to online banking access, guiding customers through step-by-step resolutions. -Conducted outbound follow-up calls to ensure customer issues were fully resolved and to maintain a high level of service satisfaction.
Concentrix, full_time
Nov 2020 to Apr 2021
Responded to customer inquiries via live chat, delivering fast and effective support in a high-volume environment. Assisted both Sellers and Customers with payment-related issues, ensuring smooth transaction processes and timely resolutions. Resolved customer complaints by providing accurate information, identifying root causes, and offering appropriate, customer-focused solutions.