Virtual Assistant | Customer Support Administrative Assistance
Ilocos Sur
As a Front Desk Agent in a U.S. hotel, I provided professional customer service to American and international guests while supporting daily hotel operations. My responsibilities included managing check-ins and check-outs, reservations, room assignments, payments, phone calls, emails, guest inquiries, special requests, and complaints. I coordinated closely with housekeeping, maintenance, management, and other departments to ensure smooth operations and timely resolution of guest concerns. I also handled administrative tasks such as maintaining accurate records, processing transactions, organizing information, and managing confidential guest data. Through this experience, I developed strong customer service, communication, administrative, organizational, problem-solving, multitasking, and time-management skills. My U.S. work experience has prepared me to confidently support U.S.-based clients in Virtual Assistant, Customer Support, Administrative Support, and Operations roles.
The Greenbrier, contract
Mar 2026 to Present
I have hands-on U.S. hospitality experience as a Front Desk Agent, Housekeeping Supervisor, and Housekeeping Coordinator. As a Front Desk Agent, I handled a high volume of phone calls, reservations, guest inquiries, complaints, and customer concerns while providing professional and personalized service to American and international guests. As a Housekeeping Supervisor/Coordinator, I also coordinated with guests and different hotel departments, followed up on requests, managed daily operations, and helped ensure that guest concerns were resolved efficiently. These experiences taught me how to multitask, communicate clearly, build trust, and remain professional in fast-paced environments. I’m confident speaking with customers over the phone and comfortable with sales, customer relations, follow-ups, and achieving goals.