Anna R.

Logistics Coordinator | Customer Support PRO | Debt Collections

Bulacan

Overview

Hi! I'm Anna, a reliable and results-driven Virtual Assistant with extensive experience in Logistics & Freight Support, Customer Service, Collections, Claims Processing, and Administrative Assistance. I help businesses streamline operations, deliver exceptional customer experiences, and stay organized by providing dependable administrative and operational support. Whether you need assistance managing freight operations, communicating with customers, or handling day-to-day administrative tasks, I'm committed to delivering accurate, efficient, and professional service. 🚚 Logistics & Freight Support • Load coordination and dispatch support • Carrier and driver communication • Shipment tracking and status updates • Pickup and delivery scheduling • Freight rate confirmations • Broker communication • Carrier packet management • CRM updates and reporting • Documentation and email management 📞 Customer Service • Inbound and outbound calls • Customer support and issue resolution • Payment follow-ups and collections • Data entry and documentation • Escalation management • Customer follow-ups 💬 Chat & Email Support • Chat and email support • Claims processing assistance • Medical records retrieval • Documentation review • Client communication • Report generation 🛠 Tools & Platforms 🚚 Logistics: DAT Load Board, Truckstop, TMS, Google Maps 📊 CRM: Salesforce, HubSpot, Monday.com, Zendesk 📅 Productivity: Google Workspace, Microsoft Office, Google Drive, Gmail, Calendly, Google Calendar 💬 Communication: Slack, Microsoft Teams, Discord, Skype, RingCentral, Beetexting 🤖 AI: ChatGPT, ChatPDF

Skills and Tools

• Microsoft 365
• Microsoft Word
• Microsoft Excel
• Microsoft Office
• Task Management
• Document Management
• Data Entry
• Email Management
• Google Calendar
• Monday.com
• Slack
• Microsoft Outlook
• Google Workspace
• File Organization
• Process Documentation
• Calendar Management
• Customer Support
• Medical Records
• Call Center Operations
• Customer Success
• HubSpot
• Phone Support
• Chat Support
• Project Management
• Google Meet
• Office Management
• Quality Control
• Client Communication
• Scheduling
• Airtable

Work History

• Logistics Coordinator

  Priority1 , freelance

  Jun 2025 to Jul 2026

  * Coordinated daily freight shipments and ensured on-time pickup and delivery. * Scheduled and tracked LTL and FTL shipments while communicating with carriers and customers. * Monitored shipment status, resolved delays, and provided timely updates. * Built and maintained strong relationships with carriers to secure reliable capacity. * Negotiated rates and assisted with load planning to maximize efficiency. * Entered and maintained accurate shipment data in the transportation management system (TMS). * Managed documentation, including bills of lading (BOLs), rate confirmations, and proof of delivery (PODs). * Collaborated with dispatchers, sales representatives, and customers to ensure smooth freight operations.

• Collections Manager

  Diamond Loans, full_time

  Nov 2023 to Jun 2026

  Managed customer accounts through phone, email, and SMS communications. Negotiated payment arrangements and settlement agreements while maintaining positive client relationships. Processed loans, monitored accounts, and maintained accurate documentation using Sloan. Prepared reports, monitored team performance, and ensured compliance with company policies.