Virtual Assistant | Administrative Billing
Bulacan
Results-driven Billing Professional with 5 years of experience in billing operations, invoicing, and financial support. Skilled in CRM management using Salesforce, SAP, Oracle, and Zoho, plus advanced Microsoft Office proficiency. Manages accurate transactions, resolves discrepancies, and streamlines processes for efficiency and compliance.
Vyde, freelance
Nov 2023 to Jun 2026
- Provided phone and email support for bookkeeping, billing, and tax filing inquiries, ensuring timely issue resolution. - Managed invoicing, quotations, payment follow-ups, refunds, account monitoring, and basic transaction reconciliation. - Supported website and client portal issues, maintained client records, coordinated scheduling, and ensured workflow accuracy.
Sun Life Global Solutions, full_time
Nov 2022 to Oct 2023
- Review coverage details, verify insurance eligibility, and assess claims to assist members with their financial needs. - Provide appropriate and effective solutions to insurance-related concerns, including medical and dental coverage issues.
Cognizant, full_time
Nov 2021 to Oct 2022
- Manage end-to-end processing of patient medical device orders, ensuring accuracy and timely fulfillment of medical needs. - Provide daily patient updates and support continuity of medical therapy by maintaining communication and coordination to help prevent complications.
Accenture, full_time
Nov 2018 to Oct 2021
- Processed invoices, billing statements, and payment records using Oracle, SAP, and Salesforce while resolving billing discrepancies. - Managed accounts receivable, including payment monitoring, account reconciliation, and collections follow-up. - Supported the Operations Manager with workflow coordination, process improvements, and team oversight. - Created training materials and onboarding resources, and trained new hires on billing systems, procedures, and best practices.