Appointment Setter | Sales Customer Service Pro
Pampanga
Dedicated and results-focused professional with strong background in customer service, sales, and appointment setting. Skilled in handling inbound/outbound communications, qualifying leads, and booking qualified appointments consistently. I’m fluent in English and Filipino, organized, reliable, and quick to learn tools and workflows. I thrive in remote settings, follow instructions well, and stay motivated to meet and exceed targets. I bring patience, great communication, and a positive attitude to every interaction — turning cold calls into warm leads and building professional rapport easily. Ready to support your team with efficiency and commitment.
KMC MAG Solutions, Inc , full_time
Apr 2025 to Aug 2026
Proactively reach out to business owners and merchants via outbound calls to explain PCI DSS standards, guiding them through compliance requirements with clarity and patience. Manage end-to-end follow-ups, reminders, and progress tracking, ensuring on-time completion rate for assigned accounts. Build trusted client relationships through consultative communication, identifying needs and recommending next steps to meet compliance goals. Maintain accurate records in CRM tools, generate progress reports, and coordinate with internal teams to resolve escalations promptly.
Techlog Philippines - Asurion, full_time
Mar 2024 to Dec 2024
Assisted Verizon customers with mobility claims, device repairs, and billing inquiries, achieving customer satisfaction rating. Successfully converted service interactions into sales opportunities, exceeding monthly upsell targets by 18% on average. Scheduled service appointments with technicians and retail stores, coordinating schedules to minimize customer downtime. Resolved complex complaints efficiently while maintaining professional and empathetic communication at all times.
TTEC Pampanga - T-mobile US, full_time
Aug 2022 to Feb 2024
Provided phone-based support to T-Mobile postpaid and prepaid clients, handling billing, plan upgrades, device troubleshooting, and account updates. Ranked Top 3 and Top 7 Performer across the account multiple times for consistent quality and sales performance. Consistently exceeded monthly sales quotas for device upgrades and plan add-ons by an average of 22%. Trained new team members on product knowledge and best practices for client engagement.
TUV SW Standardization & Certifications, full_time
Nov 2018 to Oct 2020
Conducted outbound B2B calls to prospective clients across various industries to introduce certification, auditing, and compliance services. Qualified leads and scheduled qualified appointments for sales managers, contributing to a 30% increase in sales pipeline within 12 months. Managed lead databases and updated CRM systems daily to ensure accurate tracking of all interactions and follow-up schedules. Prepared custom proposals and service summaries aligned with client needs, supporting faster decision-making.
DNATA - Emirates Airlines, full_time
May 2017 to Aug 2018
Delivered seamless customer service for international passengers, managing checkin, boarding, baggage handling, and travel document verification. Coordinated with cross-functional teams to resolve flight disruptions and passenger concerns quickly under high-pressure conditions. Recognized with The NAJM Award for exceptional service and attention to detail.
Sutherland Global Services, full_time
Apr 2016 to Dec 2016
Handled Amazon US customer inquiries for orders, shipping, returns, refunds, and account issues with high accuracy. Maintained perfect attendance and met all performance metrics including response time, resolution rate, and customer satisfaction. Earned Amazon US Certification for excellence in product knowledge and service delivery