Customer Service Representative
Metro Manila, Las Piñas, Philippines
I have no virtual assistant experience but very much willing to learn. I have been in the customer service industry since 2008. Mostly part of customer service, I have been with my current company for 12 years.
Capital One Philippines Support Services Corp, full_time
Oct 2013 to Present
Currently Customer Solutions Representative that assists cardholders with card upgrade requests and inquiries. I also handle balance transfer requests and rewards redemption. Prior to my current role, I was also a pioneer for customer service after the HSBC was acquired by Capital One, after 3 years, I was a pioneer for the Real Time Fulfillment queue where we assist front line representative to fulfill customer requests such as payment releases for emergency and mail or email customer letter usually needed for mortgage and loans. Due to the pandemic the queue was demised and was assigned to take in customer service calls again.
HSBC Philippines, full_time
Oct 2010 to Oct 2013
Main role is customer service, assists cardholders with any account questions and processes payment when needed.