Medical Virtual Assistant
Cebu
Hello, I’m Carlo Luciano, a versatile Medical Virtual Assistant and healthcare support professional based in Mandaue City, Cebu. I offer over 5 years of dedicated healthcare experience, backed by a strong technical foundation and more than 18 years in customer service, technical support, and operations. My expertise spans prior authorization, appeals review, insurance verification, referrals management, patient scheduling, and medical inquiries across multiple U.S. healthcare providers and clinics. I’m fully proficient in essential remote tools including GSuite, MS Office, Asana, Slack, Zoom, RingCentral, and Monday.com, ensuring seamless integration with your workflows. I combine deep healthcare knowledge with IT and problem‑solving skills, letting me handle administrative, clinical support, and operational tasks with equal confidence. I’m highly organized, detail‑oriented, and reliable — strengths I’ve demonstrated through consistent performance awards and leadership‑track roles throughout my career. I excel at managing inbound/outbound communications, faxes, and records while maintaining strict confidentiality and accuracy. My background in engineering and network troubleshooting gives me a unique edge in quickly mastering new systems and resolving technical issues independently. I adapt rapidly to changing priorities and communicate clearly, keeping your operations smooth and your patients well served. I’m ready to bring efficiency, integrity, and broad‑ranging expertise to your team and support your success.