Project Coordinator | Workflow Automation | Operations VA
Philippines
I am an Administrative Coordinator with experience in the construction sector, specializing in workflow automation and business process improvement. I have streamlined operations to deliver lower operational costs, faster turnaround times, stronger compliance, reduced errors, and improved stakeholder engagement. Prior to this, I built a 21+ year career in the BPO industry as a Support Professional, where I gained expertise in CRM management and customer service for both B2B and B2C clients. My focus on customer engagement consistently achieved targeted monthly Net Promoter Score while maintaining high quality standards. I am recognized as a reliable partner in success, with a proven ability to build client relationships, increase hours of strategic and value‑added work, and drive efficiency across teams. I bring adaptability, cultural fluency, teamwork, and customer‑centric service excellence to every role, ensuring measurable impact and long‑term success.
Manriel Construction, freelance
May 2025 to Feb 2026
Administration | Safety Officer 2 Manriel Construction 05/2025 – 11/2025 • Coordinated permit applications and regulatory compliance with local and regional authorities, achieved a 100% approval rate and reducing approval delays by 20%. • Optimized and maintained project documentation (timelines, contracts, regulatory correspondence), improving reporting accuracy and reducing errors by 30%. • Liaised with sub-contractors, suppliers, and stakeholders to strengthen engagement, streamlined communication, and reduced project delays by 25%. • Led site inspections and safety audits to verify adherence to Occupational Health and Safety (OHS) regulations, cutting safety incidents by 15%. • Implemented and monitored safety protocols from PPE usage, hazard identification, emergency procedures, to improving compliance scores by 20% during audits. • Spearheaded toolbox meetings, safety briefings, and training sessions, increasing worker safety awareness and reducing repeat violations by 35%.