Customer Support/virtual Assistant
Pangasinan
Hello, My name is Apple Sabangan. Detail‑oriented Customer Service professional with over seven years of experience supporting U.S. and U.K. clients across chat, email, and phone. My background includes Telco, Retail, Financial, and eCommerce support, covering order and account management, billing, and technical troubleshooting. I’m experienced with CRM tools such as Salesforce, Omni, and Zendesk, and known for reliability, professionalism, and strong communication while keeping operations running smoothly.
Inspire Uplift, freelance
May 2026 to Present
• CRM Tools (Zendesk) • Order tracking, refunds, returns, and exchanges • Handling customer inquiries, product questions, and after-sales support
iQor philippines, full_time
Feb 2026 to Jun 2026
Client: T-Mobile - Telco Account • Handled high‑volume calls from U.S. customers regarding payments, billing disputes, and account inquiries. Assist customers through step‑by‑step solutions for device issues.
Information Professionals Inc., full_time
Feb 2022 to Feb 2026
Client: Albertsons Companies - Retail / eCommerce And Power Reviews Campaign • Retail and eCommerce: Assisted customers via chat, email, and phone regarding online order status, billing, deliveries, and services. Provided support for account-related issues, pricing inquiries, and basic pharmacy account concerns. • Power Reviews: Managed customer reviews via email, reviewing and moderating feedback to determine whether reviews should be published or unpublished according to company guidelines, ensuring accuracy and compliance.
Sitel Philippines Corp., full_time
Jan 2020 to Feb 2022
Client: Just Eat - Food Delivery Campaign (UK) • Assisted customers with order status, disputes, and service inquiries. Client: Hewlett-Packard Company (HP) (US) - Instant Ink Acct • Provided technical troubleshooting for printers, tracked ink orders, and guided customers through solutions. Client: Amerigas Propane Inc. (US) • Handled billing, deliveries, and service coordination with accuracy and care. • Assisted individuals and businesses with placing propane orders, ensuring timely and accurate delivery. • Provided guidance and support for propane-related issues, including leak detection and safety concerns.
24/7.ai, full_time
Sep 2019 to Dec 2019
Client: Khol’s Credit Card - Financial Campaign (US) • Receiving calls from customers with payments, disputes, and account inquiries
C3 / Everise, full_time
Mar 2019 to Aug 2019
Client: HERTZ Car Reservation – Sales Campaign (US) • Receiving calls from customers with reservations, cancellations, and rental inquiries. • Assisted customers in booking car rentals and provided accurate rental rates and payment details.
GTVL Manufacturing Ind., full_time
Aug 2017 to Feb 2019
• Promoted and sold men’s apparel, delivering excellent customer service and meeting sales targets.
LJS Group of Companies, full_time
Jul 2016 to Jul 2017
• Assisted customers with product selection, provided product knowledge, and achieved consistent sales growth.
Madison Shopping Plaza - SM Taytay Department Store, full_time
Feb 2016 to Jul 2016
• Delivered personalized customer service, supported and maintained merchandise displays.