Christopher M.

Customer Service Admin Professional | BPO, Automotive Remote Work

Leyte

Overview

I am a dedicated and adaptable professional with over 10 years of experience across customer service, BPO, automotive, and customer relations. I have developed strong skills in customer support, administrative tasks, operations, communication, problem-solving, and handling customer concerns. I am highly organized, reliable, and comfortable working independently or as part of a team. I am also eager to apply my experience to remote opportunities where I can provide excellent service, support business operations, and contribute to a positive customer experience. I am open to opportunities in customer service, virtual assistance, administrative support, operations, and other roles where my skills and experience can add value.

Skills and Tools

• Calendar Management
• Google Calendar
• Email Management
• Data Entry
• Inbox Zero
• Internet Research
• Meeting Coordination
• Document Management
• File Organization
• Task Management
• Travel Coordination
• Google Workspace
• Google Drive
• Google Meet
• Microsoft Office
• Microsoft 365
• Microsoft Teams
• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Zoom
• Discord
• SOP Creation
• Quality Control
• Scheduling
• Process Documentation
• Office Management
• Appointment Booking

Work History

• Customer Relations Department Manager

  Toyota Tacloban, Leyte, Inc., full_time

  Aug 2021 to Present

  Lead Customer Relations operations and oversee customer experience initiatives. ● Monitor customer satisfaction, NPS, CSI, SSI, VOC, and other customer experience metrics. ● Handle customer concerns, escalations, complaints, and service recovery. ● Analyze customer feedback and survey data to identify improvement opportunities. ● Prepare management reports, presentations, and performance updates. ● Coordinate with Sales, Service, and other departments to resolve customer concerns. ● Implement customer experience programs, process improvements, and Kaizen initiatives. ● Coach and support Customer Relations Officers in customer handling and service standards. ● Ensure compliance with company policies, customer experience standards, and data privacy requirements.

• Customer Fulfillment Specialist / Customer Service Representative

  Concentrix - Malaysia, full_time

  May 2018 to Mar 2020

  Provided professional customer support through various communication channels. ● Handled customer inquiries, account concerns, complaints, and service requests. ● Resolved issues while maintaining a high level of customer satisfaction. ● Performed accurate documentation and data entry of customer interactions. ● Followed established processes, quality standards, and escalation procedures. ● Developed strong communication, problem-solving, and customer-handling skills.