Virtual Assistant | Customer Support
Bulacan
Detail-oriented and highly adaptable Virtual Assistant with experience in executive support, customer service, dispute resolution, and team leadership. Skilled in calendar and email management, client communication, administrative coordination, and problem-solving in fast-paced environments. Proven ability to manage sensitive information, support daily operations efficiently, and maintain professional communication with clients and stakeholders. Recognized for reliability, critical thinking, and a strong commitment to continuous improvement.
Upwork, contract
Mar 2025 to Mar 2026
I handled the end-to-end dispute process for a FinTech account. This included filing disputes on behalf of customers, conducting investigations, gathering evidence, validating information by coordinating with merchants via phone, and providing clear and timely final resolutions.
TaskUs, full_time
Mar 2022 to Mar 2025
I handled various administrative responsibilities, including coaching, facilitating team meetings, analyzing reports, and managing team performance. I also conducted training sessions and ensured line adherence based on business needs. With the trust of my Senior Operations Manager, I was also responsible for conducting final interviews for recruitment.
Conduent, full_time
Jun 2014 to Apr 2018
I handle eligibility, benefits, and claims for a healthcare account via phone.