Erick M.

General Virtual Assistant

Pampanga

Overview

I am a highly organized and detail-oriented professional with experience supporting daily operations, managing administrative tasks, and ensuring workflows run efficiently. I am confident in handling scheduling, data management, communication, and other virtual assistant responsibilities while quickly adapting to new tools and processes.

Skills and Tools

• Calendar Management
• Google Calendar
• Email Management
• Data Entry
• Microsoft Office
• Microsoft Teams
• Google Meet
• Microsoft Excel
• Microsoft Word
• Zoom
• Internet Research

Work History

• Custom Relations Assistant

  Wizby, full_time

  May 2025 to Nov 2025

  Respond to messages from subscribers in a timely, friendly, and engaging manner. Maintain the creator's brand voice, personality, and tone in all conversations.

• Customer Relations Assistant

  Venus Management Inc., full_time

  Dec 2024 to Mar 2025

  Respond to messages from subscribers in a timely, friendly, and engaging manner. Maintain the creator's brand voice, personality, and tone in all conversations.

• Customer Relations Assistant

  AIVA Solutions, LLC, full_time

  Mar 2024 to Dec 2024

  Respond to messages from subscribers in a timely, friendly, and engaging manner. Maintain the creator's brand voice, personality, and tone in all conversations.

• Compliance Agent

  Staffme Online, LLC, contract

  Jun 2023 to Feb 2024

• Logistics Coordinator

  L5 Logistics, full_time

  Mar 2023 to Jun 2024

  Communicate with suppliers, couriers, trucking companies, and warehouse teams regarding schedules and requirements. Prepare and review shipping documents such as delivery receipts, bill of lading, waybills, and export/import papers.

• Customer Service Representative

  Eperformax, full_time

  Aug 2022 to Feb 2023

  Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty. Managed high-volume calls, providing accurate information and support to customers daily. Utilized CRM systems to track customer interactions, improving response times and service quality

• Encoder

  Our Builder's Warehouse, full_time

  Apr 2019 to Mar 2020

  Encode incoming and outgoing inventory in the warehouse management system or database. Verify accuracy of documents such as delivery receipts, and purchase orders.

• Customer Service Representative

  Alorica, full_time

  Jun 2018 to Dec 2018

  Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty. Managed high-volume calls, providing accurate information and support to customers daily. Utilized CRM systems to track customer interactions, improving response times and service quality