UAT Analyst | Manual QA Tester | Business Operations Specialist
Cavite
Are you looking for a reliable, highly experienced professional to ensure your software deployments are completely defect-free and perfectly aligned with your customers' expectations? With over 20 years of solid experience in corporate operations—including 4 specialized years as a technical User Acceptance Testing (UAT) Analyst and Business Operations Specialist—I bridge the gap between software performance and great user experiences. I specialize in manual quality assurance (QA) testing, helping businesses validate system enhancements before they go live. Because I spent nearly a decade in high-level customer service and outbound sales, I possess a unique advantage: I know exactly how real-world users interact with systems, allowing me to catch critical edge cases, structural defects, and billing or activation workflow flaws that standard test automated scripts frequently miss. What I can bring to your project: • Meticulous creation of comprehensive test cases, test scenarios, and test data. • Precise execution of Manual Testing, User Acceptance Testing (UAT), and Regression Testing. • Thorough defect documentation, bug tracking, and triage management. • Clean mapping of user stories and functional business specifications. • Professional production validation and release signoffs. I am an independent, self-motivated professional fully equipped with a dedicated, reliable home office setup. I am available for 100% remote long-term contracts, milestone-based projects, or hourly consultations. Let's collaborate to ensure your platform runs flawlessly and protects your business revenue.
TELUS International Philippines, full_time
Apr 2026 to Sep 2026
Customer Service Representative (Apr 2013 - Sept 2022) Assisted customers with inquiries related to mobile services, billing, payments, account maintenance, and plan features. • Resolved complex customer concerns while maintaining a strong focus on customer satisfaction and service quality. • Supported customers with service activations, account updates, plan modifications, and technical troubleshooting. • Maintained accurate customer records and transaction documentation within CRM systems. • Investigated billing concerns and account discrepancies to provide timely and accurate resolutions. • Consistently met quality and compliance standards in a high-volume customer service environment. • Developed extensive knowledge of telecommunications products, customer workflows, and operational processes.
TELUS International Philippines, full_time
Sep 2022 to Aug 2026
UAT Analyst / Business Operations Specialist (Sept 2022 - Aug 2026) • Designed and executed manual test cases, user scenarios, and test data to validate complex telecommunications software platforms. • Conducted rigorous User Acceptance Testing (UAT) and regression testing cycles, documenting detailed defects and managing bug tracking. • Collaborated closely with Technical Business Analysts, developer squads, and external stakeholders to provide formal production release signoffs. • Validated end-to-end customer journeys, billing workflows, and service activations to ensure flawless software deployments.