Ecommerce Specialist | Shopify eBay | Admin Customer Support
Benguet
I’m an experienced Virtual Assistant with a background in ecommerce support, customer service, social media management, and administrative operations. I have hands-on experience supporting online businesses, particularly with Shopify and eBay, helping ensure smooth daily operations and positive customer experiences. My experience includes: Ecommerce Management: Product listings, product descriptions, order processing, inventory updates, and order management. Customer Support: Handling customer inquiries, returns, refunds, exchanges, cancellations, shipping concerns, and escalated cases through email and social media. Platforms & Tools: Shopify, eBay, Etsy, Wix eCommerce, Zendesk, Freshdesk, and Meta Business Suite. Administrative Support: Data entry, website updates, calendar management, reporting, and general business support. Social Media & Marketing: Content creation, photo and video editing, community engagement, and social media performance reporting. I take pride in being organized, detail-oriented, adaptable, and committed to providing reliable support. I understand the importance of clear communication, efficient problem-solving, and making sure customers feel heard and valued. My goal is to help business owners streamline their operations, deliver excellent customer service, and create a better experience for their customers while they focus on growing their businesses. If you're looking for someone dependable who can support your ecommerce operations and day-to-day business needs, I'd be happy to contribute to your team's success.
General Admin and E-commerce Support, contract
Sep 2020 to Present
● Inbox/email, calendar, and scheduling management ● Social media management, content creation, and email marketing campaigns ● Website and CRM management ● Google Business Profile optimization ● Graphics and short video editing ● PowerPoint presentations ● Real estate listing ● Topic and product research ● AI content creation September 2020 – Present ● Ecommerce (Administrative Support, Customer Support, Product Listing and Marketing)
Change HealthCare, contract
Oct 2019 to Apr 2020
● Retrieved medical records from provider offices and healthcare facilities via electronic systems ● Ensured accurate and timely retrieval of patient information for audits, compliance, and quality review
Concentrix Baguio, full_time
Sep 2018 to Aug 2019
● Provided quality customer service for client accounts ● Handled mediation, escalation, and general inquiries
Convergys Baguio, full_time
Jun 2015 to Jan 2016
● Handled billing, sales, basic troubleshooting, and general inquiries ● Developed communication and engagement with both customers and employees