Lead Generation
Metro Manila, Quezon City, Philippines
Hi! I’m Jeane, a Psychology graduate who genuinely enjoys working with people, learning new things, and helping make tasks a little easier. I have experience in customer service, lead generation, social media management, and administrative support, including assisting U.S.-based customers and handling online inquiries, follow-ups, and documentation. I’m still at the beginning of my professional journey, but I’m excited to keep learning and gain more experience through remote work. I’m friendly, easy to communicate with, organized, and comfortable using tools like Google Docs, Microsoft Office, Canva, and CapCut. I’m always open to learning how you prefer things done and would love to be the extra pair of hands you can count on. I’d be happy to learn more about you, your business, and how I can help.
Freelance (Direct Hired), freelance
Jun 2025 to Dec 2025
I worked as a Freelance Lead Generation Specialist, where I managed a client’s Facebook and Instagram accounts using Meta Business Suite. I engaged with potential customers, responded to product inquiries, monitored messages and comments, and maintained active customer engagement. I also organized lead information and supported follow-up communication with interested prospects. This experience helped me become more comfortable with online communication, social media management, customer engagement, and working independently while representing a client professionally.
Prime West Fast Food: Jollibee, full_time
Jun 2023 to Jul 2025
I worked as a Service Crew at Jollibee, where I gained hands-on experience in customer service and fast-paced team operations. I assisted customers with taking orders and processing payments, handled delivery orders through platforms such as GrabFood and Foodpanda, and helped ensure that orders were prepared and fulfilled accurately and on time. I also had the opportunity to train newly hired crew members on standard procedures and customer service. This experience taught me how to communicate with different kinds of customers, stay composed during busy periods, work effectively with a team, and maintain a positive and helpful attitude even in a fast-paced environment.
VXI Global Solutions, full_time
Aug 2022 to Jan 2023
I worked as a Technical Support Associate at VXI Global Solutions, supporting U.S.-based Xfinity customers through inbound calls. I assisted customers with concerns involving cable, internet, home security, and phone services, as well as billing, account inquiries, equipment shipments, service changes, and technician appointments. The role strengthened my communication, active listening, problem-solving, and customer service skills while teaching me how to stay patient and professional when handling different customer concerns. I also learned the importance of accurate documentation, following established procedures, and providing a positive customer experience even when dealing with challenging situations.