Customer Experience Virtual Assistant
Philippines
I am professional in handling of customer inquiries, concerns, and complaints. I have strong active listening and empathy for clients and customers. I can also manage high-volume orders while maintaining quality and speed and I prioritize tasks efficiently in a fast-paced environment. When it comes to detail and accuracy, I follow strict procedures and quality standards. I must say that when I work, I am organized by having workflow processes. I am quick to learn and can also quickly adapt to new systems and policies.
Starbucks Philippines
Jul 2023 to Aug 2025
As a Coffee Master, I am more knowledgeable than the other partners and it is my responsibility to share my knowledge to them. Customers are very important to us, therefore, we always make sure that each customer is highly satisfied leaving the store.