Charmaine A.

Travel Specialist, Insurance Consultant, Senior Associate Rep

Philippines

Overview

I am a Senior Associate Representative in the BPO industry with experience handling insurance and travel accounts. I have supported customers with policy servicing, claims inquiries, bookings, cancellations, and itinerary changes while maintaining high quality and performance standards. I am skilled in customer service, problem-solving, communication, and handling escalations. I work well under pressure, manage tasks efficiently, and consistently aim to deliver excellent customer satisfaction.

Skills and Tools

• Appointment Booking
• Ticket Management
• Accounts Payable
• Claims Submission
• Insurance Verification
• Insurance Claims
• Background Checks
• Sales Engagement
• Policy Writing
• Process Documentation