Roland A.

1. Customer Service Representative 2. Client Success Specialist

Albay

Overview

I have an experience as a CSR doing phone calls, email, and chat, also has trainings for Virtual Assistance, Email and Chat Support, Real Estate VA, Lead Generation, Data Entry, and Social Media Marketing and Management. I am also proficient with tools such as Salesforce, Zendesk, Microsoft 365, Dialpad, etc. I can easily learn new tools by navigating and familiarizing.

Skills and Tools

• Customer Support
• Chat Support
• Phone Support
• Email Support
• Call Center Operations
• Conflict Resolution
• Customer Success
• Customer Retention
• CSAT Surveys
• Zendesk
• LiveChat
• Complaint Resolution
• Technical Support
• Tier 1 Support
• Remote Support
• Escalation Management

Work History

• Client Sucess Specialist

  Legalmatch, full_time

  Feb 2025 to Jun 2026

  Legal intake and postibg cases for clients onour system, outbound phone calls providing matched attorney to ckients and connect them with their attorney.

• Customer Service Representative

  Sutherland Global Services Incorporated, full_time

  Feb 2024 to Jan 2025

  Assist and resolve issues and concerns and ensure customer satisfaction by phone, email, and chat. Turning customer issues into sales.