US Healthcare Virtual Assistant
Philippines
Healthcare Virtual Assistant with 4+ years supporting physicians, pharmacies, and PBM operations in U.S. healthcare environments. Skilled in physician support, credentialing documentation, EMR/EHR workflows, prior authorizations, and HIPAA-compliant case management. Proven ability to manage multiple calendars, streamline administrative workflows, and ensure accurate submission of medical records and applications. Adept at meeting SLA/KPI targets while maintaining professionalism and attention to detail in high-volume settings.
Optum, full_time
Sep 2021 to Feb 2026
Hi, I’m Jhon Kylle Yana — a dedicated US Healthcare Virtual Assistant with 4+ years of experience supporting providers, pharmacies, and PBM operations. I specialize in EMR/EHR management, prior authorizations, medication refills, patient scheduling, and claims investigation, all while maintaining HIPAA compliance and high-quality case management. I’ve successfully managed high-volume workflows, consistently meeting SLA/KPI targets and improving patient outcomes. I’m skilled in tools like Oracle, Citrix, Zyter, TruCare, and CRM platforms, and I have a proven track record of mentoring new hires and streamlining administrative processes. I’m passionate about helping US healthcare teams operate efficiently, reduce administrative burdens, and deliver seamless care to their patients. If you’re looking for a reliable, detail-oriented, and proactive Healthcare VA, I’d love to contribute to your team. Key Skills / Expertise: EMR/EHR Management & Clinical Documentation Pharmacy & PBM Support, Prior Authorizations Patient Scheduling & Coordination Claims Investigation & Appeals HIPAA Compliance & PHI Security Tools: Oracle, Citrix, Zyter, TruCare, CRM, MS Office