Operations Manager - 15 years of BPO experience
Cebu
I have extensive operations management experience leading customer service, sales, and support teams in the BPO industry, managing team leaders and frontline associates to consistently meet business objectives. I ensured smooth day-to-day operations through effective workforce planning, clear communication, regular coaching, and proactive issue resolution. To track and achieve performance goals, I closely monitored KPIs such as productivity, quality, attendance, customer satisfaction, and service levels using reports and dashboards. I also conducted regular performance reviews, implemented action plans, and collaborated with stakeholders to drive continuous improvement and team success.
Concentrix, full_time
May 2011 to May 2026
'm an Operations Manager bringing over 10 years of BPO leadership experience, including nearly six years as an Operations Manager, with a strong focus on driving performance, optimizing processes, and leading high-performing teams; I am highly motivated to learn and quickly adapt, and I am confident in my ability to deliver results, add value, and contribute to your organization’s success—thank you for your consideration.