Digital Marketing & Creative Business Consultant
Metro Manila, Taguig, Philippines
Hi! I'm a Digital Marketing & Creative Consultant who helps businesses bring their ideas to life through strategic marketing, creative design, and digital solutions. My work spans graphic design, social media management, website and landing page design, content planning, and marketing strategy. I also use AI tools to streamline creative workflows, develop detailed prompts, and explore new ways to produce engaging content. What sets me apart is my ability to combine creativity with a business-minded approach. I don't just focus on making things look good; I aim to create meaningful, cohesive, and purposeful work that aligns with each client's goals and brand identity. I'm passionate about helping businesses strengthen their online presence, communicate their value, and turn ideas into practical solutions. Whether you need creative assets, digital marketing support, or help bringing a new project to life, I'm ready to collaborate and find the right approach for your needs.
Self-Employed | Freelance, full_time
Sep 2025 to Present
Provide virtual assistance, digital marketing, creative design, and business support to multiple clients across different industries, including real estate, home improvement, and professional services. Key responsibilities include: • Managing social media content, content calendars, captions, and marketing campaigns. • Designing branded graphics, promotional materials, flyers, and digital marketing assets. • Developing marketing strategies and supporting business growth initiatives. • Creating websites and landing pages using no-code platforms. • Providing administrative support, organizing documents, and assisting with business operations. • Using AI-powered tools to support content creation, creative brainstorming, prompt development, and workflow efficiency. • Adapting deliverables to each client's brand guidelines, objectives, and business needs. Tools: Canva, ChatGPT, Claude, Google Workspace, Microsoft Office, Meta Business Suite, and other relevant digital marketing and creative platforms.
Lena&Co., full_time
Jul 2024 to Aug 2025
Managed marketing communications and social media campaigns to strengthen brand visibility, engagement, and campaign performance. • Planned and managed social media campaigns, improving engagement rates by up to 20%. • Created advertising creatives, marketing copy, and brand messaging. • Optimized campaigns to support return on investment (ROI). • Coordinated with cross-functional teams to maintain consistent brand identity and messaging. • Supported the execution of marketing initiatives aligned with business objectives.
Cardinal Health International Philippines, full_time
Oct 2020 to May 2024
Provided customer and operational support for US-based healthcare clients, ensuring accurate order processing, efficient issue resolution, and reliable service delivery. • Processed orders through SAP and handled electronic health record requests accurately. • Resolved complex customer escalations while maintaining high customer satisfaction. • Coordinated with internal teams to expedite urgent medical supply deliveries. • Maintained accurate records and followed established procedures for healthcare-related requests. • Supported efficient operations through clear communication and cross-functional coordination.
Everise Philippines, full_time
Apr 2020 to Oct 2020
Supported frontline customer service operations by handling escalated concerns, guiding agents, and improving issue-resolution processes. • Managed Tier 2 escalations and resolved complex customer concerns professionally. • Provided real-time guidance and support to frontline agents. • Conducted root cause analysis to improve resolution accuracy. • Helped improve team efficiency, service reliability, and customer satisfaction. • Promoted consistent service quality through effective communication and problem-solving.
Ubiquity Global Services, full_time
Dec 2019 to Mar 2020
Handled back-office operations for healthcare accounts, focusing on data accuracy, compliance, documentation, and process efficiency. • Maintained accurate data and documentation in accordance with established requirements. • Supported frontline operations by organizing records and streamlining administrative workflows. • Collaborated with quality teams to improve standard operating procedures (SOPs). • Helped reduce turnaround times through efficient documentation and process coordination. • Ensured timely completion of assigned tasks while maintaining data quality.
Teleperformance Philippines, full_time
May 2019 to Nov 2019
Delivered customer service for US healthcare-related accounts, handling billing, insurance, and credit card inquiries while maintaining service quality and compliance. • Assisted customers with billing questions, insurance inquiries, and account updates. • Resolved payment disputes professionally and accurately. • Maintained high call quality and compliance standards during training and production. • Communicated clearly to address customer concerns and provide appropriate resolutions. • Followed established procedures to support reliable customer service delivery.
Ayala Land Inc., full_time
Nov 2018 to May 2019
Supported residential property sales by understanding client needs, identifying suitable property options, and managing sales follow-ups. • Assisted clients with residential property purchasing and investment decisions. • Generated leads, conducted property showings, and followed up with prospective buyers. • Worked toward sales targets through consistent client engagement and relationship building. • Developed strong client relationships by providing attentive service and relevant property information.