Experienced Medical Virtual Assistant
Philippines
Hi, my name is Fhern Rose Amatorio. I’m a Virtual Medical Assistant with experience in U.S. healthcare support and insurance verification. I previously worked with CloudXtend Managers, where I sent patient records to labs for skin graft procedures, used eClinicalWorks (ECW), and called insurance companies to verify patient coverage. Before that, I worked with Carelon Global Solutions handling Anthem account, where I quoted eligibility and benefits, checked CPT codes for authorization, and analyzed rejected claims. In terms of U.S. medical billing and eligibility, I have hands-on experience verifying active coverage, checking deductibles, copays, coinsurance, out-of-pocket maximums, and determining if prior authorization is required. I’m familiar with reviewing claims, identifying denial reasons, and coordinating with insurance representatives to resolve issues efficiently.