Information Technology Service Desk Engineer | Technical Support
Catanduanes
Technical Support Specialist with 8+ years of experience supporting enterprise IT systems, troubleshooting incidents, and maintaining system performance across diverse environments. Hands-on experience with ticketing systems including ServiceNow, combined with strong background in workflow automation, API integrations, and system optimization using tools like GoHighLevel, Zapier, Make, and n8n. Proven ability to streamline processes, improve service delivery, and support both IT and business operations. Highly adaptable with strong stakeholder communication skills and a growing focus on ServiceNow platform administration and automation.
Ballantyne Human Performance, freelance
Aug 2025 to Mar 2026
•Managed CRM pipelines, automated workflows, and lead tracking systems to improve operational efficiency •Built and optimized automation processes for client onboarding, follow-ups, and engagement •Integrated third-party tools and APIs to streamline business workflows and reduce manual tasks •Troubleshot system issues and implemented process improvements to enhance system reliability •Developed end-to-end automation solutions aligned with business and customer needs
Suweco Corp, full_time
Mar 2023 to Mar 2026
•Installed, configured, and maintained SCADA systems to monitor and control industrial operations •Performed system troubleshooting, updates, and maintenance to ensure uptime and reliability Supported integration of systems and ensured secure and stable operations •Documented system changes, configurations, and technical procedures •Collaborated with teams to resolve technical issues and optimize system performance
Phildata Corp Inc., full_time
Mar 2021 to Oct 2022
•Managed daily IT operations including network systems, CCTV, and access controls •Provided technical support to tenants and internal stakeholders, resolving incidents and service requests •Coordinated with vendors for system maintenance, upgrades, and issue resolution •Monitored IT infrastructure performance and ensured continuous system availability •Supported event setups and ensured smooth IT operations across mall facilities