Administrative Assistant | Customer Service Representative
Metro Manila
Administrative and Customer Service professional with 4+ years of experience in administrative support, email and phone communication, data entry, payment processing, records management, and client coordination. Proficient in Google Workspace, Microsoft 365, Canva, and AI tools. Detail-oriented, reliable, proactive, and capable of working independently in a fast-paced remote environment.
OB Montessori Center Inc., full_time
Apr 2023 to Present
* Handled daily email and phone inquiries from students and parents, providing timely and professional assistance. * Processed online and walk-in payments, sales transactions, and maintained accurate financial and inventory records. * Coordinated with banks, suppliers, and internal departments regarding transactions, orders, deliveries, and inventory requirements. * Managed inventory tracking and distribution of school supplies and uniforms. * Assisted families with enrollment requirements, academic records, and document processing. * Scheduled parent-teacher conferences and managed calendars and appointments. * Maintained confidential records and documentation with accuracy and attention to detail.
Optum Global Solutions, full_time
Sep 2022 to Nov 2022
• Handled inbound customer calls regarding prescription refills, insurance coverage, order status, and shipment inquiries. • Resolved customer concerns while maintaining professionalism and service quality standards. • Accurately documented customer interactions and account updates. • Demonstrated active listening and problem-solving skills in a high-volume customer service environment.