Customer Support Staffing Specialist
Metro Manila
Dedicated Customer Support and Staffing Coordinator with over 6 years of experience delivering exceptional customer service, technical support, and workforce coordination. Skilled in problem-solving, communication, scheduling, and multitasking, with a proven ability to thrive in fast-paced environments while ensuring customer satisfaction and operational efficiency.
Autumn Lake Healthcare, full_time
May 2025 to May 2026
* Managed staff scheduling and shift coverage based on operational needs. * Assisted clinicians with shift assignments, availability updates, and scheduling concerns through phone, chat, and email. * Monitored overtime, attendance, and staffing compliance. * Coordinated with healthcare facilities regarding schedule changes and urgent staffing requests. * Maintained accurate records while demonstrating strong multitasking and problem-solving skills in a fast-paced environment.
Concentrix, full_time
Feb 2020 to Jan 2025
* Assisted customers with mobile subscriptions, billing, account, and data related concerns through phone, chat, and email. * Resolved service and connectivity issues, including device and network troubleshooting. * Provided basic web hosting support, including “Page Not Found” errors and website setup guidance * Helped customers build and manage websites, including navigation and configuration assistance. * Maintained professionalism and effective communication in a fast-paced support environment.
Afni, Inc, full_time
Feb 2019 to Aug 2019
* Managing payment collections for monthly subscriptions, addressing billing inquiries, and providing solutions to ensure timely payments. * Handling customer concerns with professionalism, negotiating payment arrangements when necessary, and maintaining positive customer relationships
FIS Global Solutions Inc, full_time
Sep 2017 to Jan 2019
* Assisted customers with mobile banking app issues, including account setup, login, and profile management. * Supported transactions such as fund transfers, bill payments, and account inquiries. * Explained banking policies, procedures, and security guidelines to ensure compliance and understanding. * Resolved concerns via phone, chat, and email while maintaining data privacy and professionalism. * Troubleshot app issues to ensure a smooth and secure digital banking experience.