Quality Assurance | Process Improvement | IT Test Consultant
Metro Manila
I bring a strong work ethic, a growth mindset, and a genuine commitment to doing quality work. I learn quickly and take responsibility for my results. With 15+ years work experience, 4 years of those as a Quality Assurance Specialist, and the major part of that journey was at Accenture. Earlier in my time with Accenture, I served as an Supply Chain Consultant (February 2019 – January 2021), using SAP S/4HANA and Subject Matter Expert in Order-to-Cash, providing functional support for Materials Management (MM) and Inventory Management (IM) modules. That foundation, combined with my time as a Senior Assurance Specialist at EY, solidified my focus on risk mitigation, defect triage, and system reliability. Most recently, as a Package Application Development Senior Analyst at Accenture (July 2024 – May 2026), I’ve been serving as a Test Consultant and Sub-Lead. My focus has been driving end-to-end functional and integration testing, bridging the gap between functional business leads and technical dev teams, and managing the defect lifecycle to ensure stable go-lives. "Most recently, I served as a Package Application Development Senior Analyst and Test Consultant at Accenture, where I acted as Sub-lead Tester for Oracle PPM. In this role, I planned and led end-to-end functional and integration testing, managed defect triage, and bridged the gap between business functional consultants and technical dev teams. Prior to that, I served as a Senior Assurance Specialist at EY, managing assurance operations, supervising junior specialists, and running risk assessments to uphold quality standards. Across my tenure at Accenture, EY, and Stealth Monitoring, I've repeatedly taken on leadership coverage and consistently streamlined workflows, whether optimizing Order to Cash processes or leading root cause analysis on critical operational incidents."
Accenture, full_time
Jul 2024 to May 2026
Oracle PPM Test Consultant • Served as Sub-Lead Tester, planning and overseeing functional and integration testing phases across Oracle PPM and Oracle Finance modules to protect data integrity and module stability. • Executed end-to-end functional validation across Oracle PPM and Finance, ensuring releases met business and technical requirements before implementation. • Acted as the liaison between functional consultants and technical teams, translating business requirements into test scripts and scenarios aligned with project goals. • Owned the full defect lifecycle in JIRA and Azure DevOps — identifying bugs, analyzing root causes, and partnering with developers to resolve issues ahead of go-live. • Completed Oracle certifications in Financials Business Process, Cloud Infrastructure AI Foundations, Primavera, Unifier, and Cloud Portfolio/Schedule Management, plus UKG Ready workforce management training.
EY, full_time
Jan 2023 to Jul 2024
• Directed assurance operations end-to-end, ensuring efficient, high-quality execution of client engagements. • Supervised and mentored junior assurance specialists, guiding them through complex engagements and supporting their professional development. • Built and maintained client relationships across multi-country engagements, tailoring assurance solutions to each client's needs. • Reviewed workpapers and reports to uphold quality, accuracy, and regulatory compliance across engagements. • Assessed engagement risk and implemented controls to mitigate potential issues before they affected delivery.
Stealth Monitoring, full_time
Jan 2021 to Nov 2022
• Investigated missed incidents and customer complaints to identify root causes, risks, and operational trends, reporting findings to the Monitoring Center Manager. • Analyzed surveillance processes and strategic plans, developing recommendations to correct deviations and drive continuous improvement. • Produced quality, productivity, and customer-service reports, and led operations audits to confirm alignment with standards. • Delivered performance feedback and coaching to Supervisors, Team Leads, and Video Surveillance Operators to reinforce standard processes. • Partnered with the Training Specialist to design instructional materials and execute training plans; stepped into Team Lead/Supervisor duties as needed.
Accenture, full_time
Feb 2019 to Jan 2021
• Served as point of contact and subject matter expert for Order to Cash/Collections, analyzing client processes to define regional best practices and preparing quality-outcome reports.
Accenture, full_time
Feb 2019 to Jan 2021
• Supported SAP S/4HANA Materials Management and Inventory Management implementation, providing functional support across SAP modules.
Accenture, full_time
Mar 2017 to Feb 2019
• Audited video, sound, and caption/subtitle content for Google Play Movies & TV against established quality, reliability, and usability standards.
Accenture, full_time
Nov 2015 to Feb 2017
• Coordinated site access, remote/smart hands, and shipment requests for Google PoP locations, liaising with site vendors on procedures, security policy, and escalation documentation.
Accenture, full_time
Apr 2014 to Nov 2015
• Coordinated end-to-end enterprise internet service provisioning for Verizon, supporting Order Managers in tracking projects from initial request through final activation and ensuring milestones and SLAs were met. • Managed and resolved complex order escalations (provisioning delays, dispatch issues, scheduling conflicts), serving as a communication liaison between leadership, cross-functional teams, vendors, and clients while leading status calls to align on resolutions. • Monitored implementation activities (site surveys, equipment dispatch, network provisioning/activation, testing) to flag risks, report progress, and drive process improvements across order management workflows.