Customer Service Specialist | Email and Chat Support
Ilocos Norte
Detail-oriented Customer Service and Administrative Support professional with 10+ years of experience delivering exceptional customer experiences across customer service, real estate research, escrow services, and back-office operations. Throughout my career, I have successfully supported customers and business operations through phone, email, and non-voice channels, ensuring accurate information management, timely issue resolution, and outstanding service delivery. I possess extensive experience in tenant verification, property and lease research, data management, wire transfer processing, and maintaining accurate records in fast-paced environments.
ARC Business Services BPO, full_time
Mar 2017 to May 2026
• Conducted outbound cold calls to generate and qualify leads. • Scheduled appointments and coordinated meetings for sales teams. • Managed inbound calls, emails, and chats while resolving customer concerns. • Maintained accurate customer records and updated CRM systems