Customer Service | Data Management | Lead Generation | Sales Support
Metro Manila
I’m a reliable and detail-oriented professional with 5+ years of experience in customer service, virtual assistance, data management, lead generation, and sales support. I have hands-on experience managing CRM systems, handling customer accounts, conducting lead research, building and checking forms, performing data validation, scheduling meetings, and supporting day-to-day business operations. What sets me apart is my versatility and attention to detail. With a background in Information Technology and experience working across customer support, sales, data, and administrative tasks, I can quickly adapt to different tools, processes, and business needs. I take pride in delivering accurate work, staying organized, meeting deadlines, and taking initiative rather than waiting to be told what to do. My goal is to provide dependable, high-quality support that saves you time, keeps your operations organized, and allows you to focus on growing your business.
Enshored, Inc., full_time
Sep 2021 to Present
Experienced in customer service, lead generation, sales support, healthcare validation, and data/form operations. My responsibilities include CRM management, customer account support, lead research, prospect outreach, appointment scheduling, data validation, and building, checking, and uploading forms using Profile for the IntraHealth project.
Sykes Asia, Inc., full_time
Oct 2019 to Sep 2021
Handled email-based customer support, account management, updates, modifications, and cancellations using Zendesk. Maintained accurate customer records and provided timely resolution to product and service inquiries.
Interface Computer College, full_time
Oct 2018 to Oct 2019
Taught Information Technology subjects to senior high school and college students, with hands-on training in operating systems, computer assembly, hardware troubleshooting, and basic programming. Developed students’ technical and problem-solving skills through practical activities and instruction.