Laiza T.

Patient Care Coordinator | Prior Authorization Specialist

Cavite

Overview

Healthcare Administrative and Medical Virtual Assistant with experience supporting physicians, patients, and insurance providers in fast-paced outpatient settings. Skilled in managing administrative workflows, patient communication, insurance eligibility verification, Verification of Benefits (VOB), prior authorization coordination, appointment support, and maintaining accurate HIPAA-compliant documentation. Proficient in using Athena EMR, Availity, and CoverMyMeds to manage patient records, verify insurance coverage, and coordinate care efficiently. Experienced collaborating with providers, clinical staff, and insurance representatives to resolve administrative issues, streamline workflows, and help ensure patients receive timely access to care. Recognized for quickly adapting to new systems, maintaining accuracy in documentation, and delivering reliable virtual administrative support in healthcare environments.

Skills and Tools

• Insurance Verification
• CPT Coding
• HIPAA Compliance
• Athenahealth
• Patient Scheduling
• Prior Authorization
• Patient Communication
• Healthcare Administration
• Medical Records
• Benefits Verification
• Claim Denial Management
• Medical Scheduling
• Document Management
• Appointment Booking
• Availity
• Phone Support
• Customer Support
• Outbound Calling

Work History

• Senior Client Partner

  Access Healthcare, full_time

  Oct 2023 to Present