Hire Me! Im fast learner and able to adapt
La Union
Dedicated and results-driven Customer Account Manager with 15 years of experience delivering exceptional customer experiences, driving revenue growth, and building longterm relationships.
First Advantage, full_time
Oct 2024 to Oct 2026
• Collaboratively decide the most effective and efficient method of investigation for each individual case. • Conduct various types of investigations tailored fit for the client. • Review the validity and authenticity of documents provided by the client. • Conduct verification efforts relating to employment history, business registrations, and educational and licensing credentials, etc. • Gather, analyze or evaluate information from a variety of sources, such as law enforcement databases, as well as press and media articles to cover civil court proceedings, criminal arrests/convictions/court actions, bankruptcies and any tax or other legal issues with government agencies. • Perform searches on all available databases to determine if the subject of investigation is not liable to any sanctions imposed by any financial institutions, regulatory bodies and government agencies. • Search international, regional and local newspapers, magazines, trade and financial journals, as well as websites for any potentially relevant and/or adverse information relating to the subject of investigation. • Prepare and submit findings to management. • Other duties as requested or assigned.
Sterling (First Advantage), full_time
Jan 2020 to Oct 2024
• Interacting with clients via email and phone as well as maintain client relationships. • Assist clients in making informed hiring decisions, including conducting training on using our system (for both individuals and groups). • Responding to questions about our services, results and provide additional specialized services upon request. • Communicate and interact with fulfillment departments regarding issues related to the Verifications, Criminal, OHS, Order Creation, Finance, etc., specific rush order requests, and overall assistance in an effort to enhance and improve the rapid resolution of client issues and requests. • Ensure that all requests and case management workflows are resolved in a timely manner to meet contractual SLAs and client expectations. • Effectively communicate with clients, management and team members on an as needed basis with issue resolution. • Conduct and deliver additional projects as assigned by manager. • Act as representative/liaison for Client Service to other departments. • Professionally assist applicants with navigation of background check and onboarding processes while ensuring confidentiality and positively representing Sterling.
Nexace Philippines Inc., full_time
May 2019 to Jan 2020
• Attend to customer walk-ins and incoming customer calls. • Handles customers concerns specifically related to their experience with the Company's products and support. • Ensure effective handling of customer queries on company's products, handling of complains and related correspondence. • Demonstrate keen interest to find out the real needs of the customers and help resolve their problems. • Work with the team leads when necessary, to resolve the concern coming from customers. • Responsible in handling emails/live chat online and on marketplaces.
24-7 Intouch, full_time
Sep 2016 to Apr 2019
• Handled customer complaints courteously using appropriate techniques, problem solving skills and follow-up logs. • Built sustainable relationships and trust with customer accounts through open interactive communication. • Improved product knowledge skills to understand customer needs and provide real, effective solutions. • Create an exceptional, personalized service experience for Lyft users. • Provide friendly, timely support to Lyft drivers and passengers via phone and email. • Troubleshoot user problems with the Lyft app. • Document all support contacts in a CRM system. • Make recommendations based on feature requests and bugs reported by users. • Be a community advocate for Lyft.
transcosmos Asia Philippines Inc., full_time
Jun 2015 to Feb 2016
• Answered customer questions and provided store information. • Built and maintained relationships with peers and upper management to drive team success. • Supported management team to facilitate task completion and meet performance goals. • Communicated clearly with customers in person and via telephone, driving positive experiences.
WNS Global Services, full_time
Feb 2014 to Jun 2015
• Lead the resolution of high profile service issues and priority escalations from identified sources. • Research, analyze, and resolve customer issues accurately and quickly by using appropriate tools and resources to assess situations and create resolutions while maintaining ownership of the issue. • Research and analyze data from various sources and tools especially GDS (Airline Computer Reservation Systems) to close customer and supplier issues. • Assist in the development, testing, and communication of operational policies and procedures. • Identify service problems and conduct root cause analysis whilst signposting possible solutions. • Establish and maintain positive working relationships with agents, peers, management, corporate, network, coworkers, and partners. • Flexible approach to ensure established service levels are achieved at all times. • Maintain up to date Customer Support Agent skillset.
Global Contact Services (GCS), full_time
Oct 2010 to Oct 2012
• Search the web to find the listings for universities, colleges and companies. • Initiate verification calls to verify the credentials of the applicants. • Send written verification requests and faxes for verifications as per the policies of the institutions/organizations. • Enter appropriate verified data into the system and generate a report. • Follow quality guidelines and achieve the targets set by the Team Leader. • Share necessary Information to update the Database in case of any changes/updates. • Follow the IT Policy and Data Security guidelines. • Mentors new joiners and conduct regular Quality check.
Goldilocks Bakeshop, Inc., full_time
Jul 2009 to Dec 2009
• Kept operations area neat and orderly to minimize obstacles. • Set up and operated production equipment according to daily work orders and safety procedures. • Sorted and packaged products to prepare for processing or shipment. • Moved items between machines, conveyors and transport equipment to meet production needs. • Examined final products for conformance with quality and design standards. • Unloaded and sorted products and transported items to proper locations.