CRM Automation Systems Specialist
Davao del Sur
Experienced customer support and digital operations professional with over 10 years of combined experience across customer service, team leadership, CRM management, automation systems, and backend operational support. My background started in the BPO industry where I worked as a Customer Service Representative, Quality Assurance Analyst, and Team Leader managing support operations and customer experience. Over the past several years, I transitioned into freelance digital operations and CRM infrastructure work, helping businesses organize backend systems, automate workflows, manage customer journeys, and streamline operational processes. I have hands-on experience with GoHighLevel, WordPress integrations, workflow automation, email systems, funnel setup, CRM organization, lead management, DNS/domain configuration, and AI-assisted operational support. I enjoy building organized systems that improve workflow efficiency, customer communication, and operational scalability while maintaining a strong customer-focused mindset.