General Virtual Assistant
Pampanga, Mabalacat, Philippines
I’m an IT graduate with experience in Customer Service, Data Entry, and Administrative Support. I’m detail-oriented, reliable, and committed to delivering excellent service and accurate results.
AutoComplete Inc, contract
Jul 2025 to Present
- Assist clients in setting up their new policies. - Explain policy details, coverage, and payment options. - Verify client information and required documents. - Coordinate with advisors and support teams for smooth activation. - Guide clients through e-signature and account setup. - Handle onboarding calls, emails, and follow-ups. - Ensure all client records are accurate and updated. - Provide excellent customer service throughout the onboarding process.
LastClickWeb, freelance
Apr 2024 to Jun 2025
- Responding to client inquiries and requests promptly and professionally. - Creating, tracking, and closing tickets for all client requests to ensure timely resolution. - Coordinating with internal teams to address client concerns - Providing regular updates on account status, request progress, and service improvements
US Financial Institution (NDA), freelance
Nov 2023 to Jun 2024
- Inbound and outbound calls - Responding to queries and helping for questions and problems. - Following up with customers to ensure full resolution of issues. - Running reports to analyze common complaints and problems. - Processing loan payments - Processing debit card orders and replacements - Filling disputes and reports for unauthorized transactions
Staffboom - Swak BPO Corp., full_time
Aug 2021 to Mar 2023
Handled inbound and outbound calls to assist clients with inquiries and account concerns. - Processed payments, reinstatements, and policy updates. - Managed back-office tasks such as processing and uploading client documents to the database. - Ensured accuracy, confidentiality, and timely completion of all transactions.
Dnata Travel Inc., full_time
Sep 2019 to Aug 2020
- Analyzed hotel contracts from the UAE and interpreted terms and conditions. - Accurately loaded room and meal rates, including all inclusions, into the database. - Ensured data accuracy and consistency in contract entries to support smooth booking operations.