Executive Assistant / General Virtual Assistant / BPO Specialist
Samar
An experience customer service representative and Executive management with almost five years of experienced in handling with different line of business. With a working style that is distinctly Social, I am enthusiastic about providing exceptional service, fostering positive interactions, and helping customers resolve their concerns in a friendly and efficient manner. I am Skilled in Excel, spreadsheets, Word, data management, reports, document organization, emails, calendars, and other administrative tasks. And also has a knowledge with Citrix, CRM systems, and AI tools like ChatGPT, Claude, Gemini, and Copilot.
Valmed Medical Group, full_time
Mar 2024 to Oct 2026
1. Reviews and confirms patients insurance coverage, active eligibility, and specific policy benefits prior to medical appointments or procedures. 2. Input customer purchase details, quantities, and billing information into the company's database or Order Management System. 3. Perform insurance eligibility and benefits verification to confirm coverage accuracy. 4. Doing workflows in Charts, Microsoft Excel, Spreadsheets, Google calendar and Word. 5. Has a knowledge using AI tools like Claude, ChatGPT, Co-pilot and Gemini.
Teleperformance, full_time
Sep 2022 to Mar 2024
1. Eligibility of the policy. 2. Assisting in adding dependents to their policy. 3. Assisting in changing their primary care physician. Communicates clearly and concisely with members, groups, and providers. 4. Handling Pharmacy Department 5. Resolves issues related to health insurance plans offered by Blue Cross Blue Shield.
Pro Omega Solutions, full_time
Sep 2021 to Sep 2022
1. Checks data from completed forms or other documents for accuracy and completeness and enters into a database or online system. 2. Compares inputted data with source documents, or re- enters data in verification format to detect errors. 3. Reviews audit reports and resolves errors to ensure integrity of data.