Shopify Operations Manager | 4+ Years | Shopify Expert
Pampanga
I'm a Shopify Operations Manager with 4+ years of hands-on experience managing high-volume e-commerce storefronts on Shopify Advanced and Shopify Plus. I've led a team of 15 Shopify professionals, overseeing everything from catalog management and bulk data operations to promotional campaigns, order fulfillment, and post-purchase customer experience. Here's what I bring to the table: ▪ Catalog & Collection Management — I build and maintain clean, well-structured product catalogs, including automated and manual collections that maximize product discoverability and support merchandising goals. ▪ Bulk Data Operations — Experienced in large-scale CSV import/export for efficient catalog updates, pricing changes, and inventory management. ▪ Promotions & Discounts — I've configured and launched storewide campaigns including tiered discounts, price rules, and seasonal offers that drive conversions. ▪ Order Fulfillment & Customer Experience — I manage the full post-purchase journey: fulfillment coordination, automated order tracking, review publishing, and escalated inquiry resolution via Shopify Inbox. ▪ Team Leadership — I set operational standards, maintain quality control, and guide teams to deliver consistently excellent storefront performance. Before e-commerce, I spent nearly 3 years at Sutherland Global Services handling fraud detection, chargeback management, KYC/AML compliance, and account security — skills that translate directly into protecting a Shopify store's integrity. If you need someone who can hit the ground running on Shopify, keep your store running smoothly, and grow with your business — let's work together.
Lizardbear Tasking, Inc., full_time
Aug 2025 to Jan 2026
▪ Led and mentored a team of 15 Shopify specialists, establishing SOPs that reduced listing errors by standardizing product data workflows across the catalog. ▪ Managed and maintained a large-scale product catalog on Shopify Advanced/Plus, ensuring 100% data accuracy across titles, descriptions, tags, pricing, and inventory levels. ▪ Designed and structured automated and manual product collections, improving product discoverability and directly supporting merchandising and upsell strategies. ▪ Executed bulk catalog operations via CSV import/export, enabling efficient large-scale updates and reducing manual processing time significantly. ▪ Configured and launched storewide promotional campaigns — including tiered discounts, price rules, and seasonal offers — driving higher conversion rates during key sales periods. ▪ Oversaw end-to-end order fulfillment pipeline, coordinating with the fulfillment team to resolve shipping exceptions and maintain on-time delivery performance. ▪ Implemented automated post-purchase order tracking communications, reducing inbound "where is my order" (WISMO) inquiries and improving the customer experience. ▪ Managed and published customer product reviews through Shopify, enhancing social proof and contributing to increased brand trust and repeat purchase rate. ▪ Handled escalated customer inquiries via Shopify Inbox, maintaining a high customer satisfaction rate while identifying upsell and cross-sell opportunities within the chat channel. ▪ Proactively monitored storefront health, identifying and resolving technical bugs and UI/formatting issues to ensure zero unplanned downtime.