Healthcare Admin Patient Services Specialist | Remote CX Pro
Misamis Oriental
Customer service and administrative professional with 10+ years of experience supporting patients, clients, and internal teams across healthcare, financial services, business support, recruitment, and remote operations. I currently work in dental customer service, handling patient enquiries, appointment scheduling, patient intake, recall campaigns, and dental insurance eligibility and benefits documentation using Dentrix Ascend, while maintaining accurate records of confidential patient information in a fast-paced remote environment. My broader experience spans customer support, appointment coordination, CRM/database management, document processing, application verification, administrative support, recruitment systems, and client communication. I've worked extensively in remote roles and am comfortable managing responsibilities independently while keeping service quality and accuracy high. Core strengths: - Patient & Customer Service - Appointment Scheduling & Coordination - Healthcare Administration - Dental Insurance Eligibility & Benefits Documentation - CRM & Database Management - Document Processing & Records Management - Administrative & Operations Support - Microsoft Office & Google Workspace - Salesforce, Dentrix Ascend, UKG Pro & ATS platforms I hold a Bachelor of Science in Psychology from Xavier University – Ateneo de Cagayan, and I'm looking for remote clients who need reliable, detail-oriented support in healthcare administration, patient services, or customer experience.
Ryuhuo Web and Digital Studio, freelance
Aug 2026 to Present
Design and build responsive business websites for clients using Wix and modern HTML/CSS, deployed via Netlify, including a live rental-service site (CDO Action Cam Rental) and a HIPAA-compliant virtual assistant platform (VitalDesk VAs). Set up GoHighLevel (GHL) CRM automation for small businesses: lead capture funnels, automated follow-ups, and booking/calendar integration. Provide ongoing website maintenance and small-scope development fixes for existing client sites. Currently developing a peer-to-peer rental marketplace Android app (Just for Rent) from concept through launch.
Reach, full_time
Apr 2025 to Present
Handle up to 15 inbound patient calls daily, converting 2-3 into scheduled appointments per shift. Conduct 15-20 outbound recall calls daily (40-50+ for periodontic/prophylaxis recall campaigns), securing 1-2 overdue patients back on schedule per batch. Manage full patient scheduling and intake in Dentrix Ascend, including insurance eligibility verification and benefits documentation. Handle confidential patient information following HIPAA guidelines.
Reach, full_time
Dec 2024 to Feb 2025
Supported orthodontic patient scheduling, intake, and inquiries ahead of transition into the Dental Customer Service role.
Outsource Access, contract
May 2024 to Sep 2024
Delivered customer support through phone, email, and virtual communication channels. Managed reservation processes and resolved customer inquiries.
Outsource Access, contract
Sep 2023 to May 2024
Reviewed, organized, and processed grant application documents. Conducted document verification and maintained accurate client records via CRM.
Outsource Access, contract
Jun 2022 to Sep 2023
Sourced and identified candidates for a fast-growing client organization (Lendistry). Maintained applicant tracking systems and candidate databases.
Outsource Access, contract
Feb 2021 to Jun 2022
Guided state-funded grant applicants through the end-to-end application process. Managed administrative tasks, digital filing, and internal database updates.
Pru Life UK, part_time
Oct 2017 to Oct 2020
Processed client applications and maintained accurate client records. Provided financial guidance and customer support alongside full-time CSR role.
DBP Service Corporation, full_time
Oct 2015 to Dec 2019
Processed applications for Multipurpose Loan, Provident Fund Claim, Calamity Loan, and Modified MP2 programs. Addressed client concerns regarding personal accounts and program processes.
Accolade Resources Inc., full_time
Aug 2013 to May 2015
Transcribed video and audio files with high accuracy and strict timecode synchronization. Proofread transcripts for grammatical accuracy prior to delivery. Typing speed: 58 WPM at 100% accuracy.
Unilab, Inc., full_time
Sep 2012 to May 2013
Promoted pharmaceutical products to doctors to ensure market visibility. Ensured product availability across assigned pharmacy territory.