Customer Service | Aspiring VA
Bulacan
Hello, my name is Rhejill Malapitan, and I specialize in business operations, customer success, and administrative support. Over the past nine years, I’ve built my career in the BPO industry as a Customer Service Representative and Chat Manager, where I honed skills in client communication, inbox management, and workflow coordination. In my most recent role, I worked as a blended CSR while serving as the Subject Matter Expert and Point of Contact for my team, guiding escalations, training teammates, and ensuring QA‑compliant communication. I also have experience in contract management at IBM, where I focused on documentation accuracy and compliance, and exposure to medical billing administration, which strengthened my attention to detail and confidentiality practices. What sets me apart is my ability to combine operational efficiency with empathy‑driven communication. I don’t just complete tasks — I streamline processes, improve workflows, and ensure that both the business and its customers feel supported. I thrive in busy environments, take initiative, and enjoy being a key part of a growing team. I’m excited to bring these strengths to support your Australian electrical contracting business, helping manage schedules, prepare quotes and invoices, follow up with customers, and ensure smooth day‑to‑day operations. My goal is to contribute to reliable service delivery and exceptional customer experiences, while growing into a leadership role as your business expands.
TaskUs, full_time
Nov 2021 to Jun 2026
“As a Customer Service Representative at TaskUs, I managed inbound and outbound calls with empathy and professionalism, assisting customers with inquiries, account concerns, and sensitive issues. I specialized in handling fraud, compliance, and safety cases, ensuring accurate documentation and timely escalation to the right teams. By navigating multiple systems and maintaining strong phone etiquette, I consistently delivered clear solutions while meeting strict QA and SLA standards. My role allowed me to build trust with customers, mentor new hires, and contribute to a culture of accuracy, compliance, and exceptional service.