Customer Service Associate
Nueva Ecija
I have been a customer service and sale representative, email chat and phone support both Australian and US based company for more than 12years. I also become a Quality Analyst from my recent company. I have extensive experience in customer support, where I focused on providing top-notch service and ensuring client satisfaction. These experiences have strengthened my communication, problem-solving skills. As a Quality Analyst I ensured high-quality service delivery, monitored performance metrics, and provided useful feedback to improve processes. Being Quality analyst strengthened my attention to detail, time management and multitasking skills. I enjoy working independently and I am also comfortable working as part of the team.
Cognizant Technology Solutions, full_time
Feb 2020 to Aug 2024
Take and process customer orders accurately using order entry systems or CRM tools. Upsell additional products or services when appropriate. Verify customer information, order details, pricing, and delivery or billing information.
Inspiro Relia, full_time
Aug 2016 to Dec 2019
Discussing billing issues with the customer and offer possible solutions. Diagnosed and troubleshot customers basic technical issues and provided solutions in a timely manner.
Acquire Asia Pacific, full_time
Jan 2014 to Jun 2016
Responsible in handling Outbound/ Inbound calls for Telco Campaigns. Make outbound calls for promotions, special pricing; actively convert calls into sales through predictive dialers and manual dialing.
Visaya Knowledge Process Outsourcing, full_time
Mar 2011 to Nov 2013
Responsible for handling Outbound/ Inbound calls for different campaigns. Discussing different issues with the Customer and offer possible solutions.