Virtual Assistant | Data, Admin & Operations
Leyte, Carigara, Philippines
Organized and detail-oriented Virtual Assistant with experience in administrative support, customer service, data management, quality assurance, and business operations. Skilled in managing daily tasks, maintaining accurate records, coordinating workflows, preparing reports, and supporting teams remotely. Reliable, adaptable, and quick to learn new tools and processes.
BITGET, full_time
Jan 2025 to Jun 2026
Managed and monitored operational KPIs, SLAs, productivity, quality, and performance metrics across teams. Analyzed operational data to identify performance trends, gaps, and opportunities for process improvement. Developed and maintained performance reports, dashboards, and data trackers to support management decision-making. Conducted root cause analysis (RCA) and provided data-driven insights to address recurring operational issues. Managed workforce scheduling and monitored resource allocation to support daily operational requirements. Designed and maintained Lark Base workflows, automations, forms, and reporting systems to improve operational efficiency. Monitored QA performance and reviewed evaluation data to ensure compliance with quality standards and established KPIs. Conducted AI testing and validation for RCA prompts, SOPs, and AI-assisted quality processes. Collaborated with QA, Operations, Training, and other stakeholders to implement process improvements and resolve performance issues. Prepared regular performance summaries and presented actionable insights to support continuous improvement initiatives.
CHAN GROUP OF COMPANIES, full_time
May 2021 to Jan 2025
Provided accounting and administrative support, maintaining accurate financial and operational records. Processed invoices, sales transactions, cash reports, and other financial documentation. Conducted inventory audits and cash counts, reconciling records to identify and resolve discrepancies. Prepared and consolidated sales and financial reports for management review and decision-making. Analyzed franchise performance data to identify trends, performance gaps, and opportunities for improvement. Coordinated with franchise managers to monitor sales performance, inventory levels, and operational requirements. Supported workforce scheduling and assisted in coordinating employee assignments and daily operations. Assisted with employee training and onboarding to ensure compliance with company processes and standards. Collaborated with franchise teams to implement process improvements and improve operational efficiency. Provided sales support and assisted customers while maintaining service and sales standards.