Customer Service and Billing support
Davao de Oro
Hi! I’m Jennifer, a dedicated customer service professional with 6 years of BPO experience handling AT&T and DirecTV accounts. I specialize in customer support, billing, sales, and technical assistance through phone, chat, and email support. Throughout my experience, I have developed strong communication, problem-solving, and multitasking skills while working in fast-paced environments. I’m highly organized, detail-oriented, and committed to delivering excellent customer experiences by providing efficient solutions and professional support. What sets me apart is my ability to build rapport with customers, remain calm under pressure, and consistently go above and beyond to ensure customer satisfaction. I am also adaptable, quick to learn new tools and processes, and passionate about helping businesses maintain strong customer relationships.
IBEX GLOBAL SOLUTION, full_time
Jun 2019 to Dec 2025
I have 6 years of experience in the BPO industry handling AT&T and DirecTV accounts. Throughout my career, I have managed customer concerns related to billing, sales, and technical support while ensuring a positive customer experience in every interaction. I assisted customers with billing inquiries, payment arrangements, account updates, and resolving disputes accurately and efficiently. In sales, I helped recommend products and services based on customer needs, contributing to customer retention and revenue growth. I also handled technical concerns by troubleshooting service issues, guiding customers through step-by-step solutions, and ensuring concerns were resolved promptly. My experience has strengthened my communication, problem-solving, multitasking, and customer service skills. I consistently strive to provide above-and-beyond customer satisfaction by actively listening, showing empathy, and delivering professional and efficient support to every customer.