Customer Service | Chat/Voice Support | Loan Admin Expert
Philippines
I am a versatile Virtual Assistant with 5 years of combined experience in customer service and microfinance, bringing a unique blend of client support, administrative efficiency, and financial expertise. I have 2 years of experience providing chat and voice customer support, assisting clients, resolving inquiries, and maintaining high satisfaction while meeting performance targets. I am skilled in clear communication, active listening, problem-solving, and multitasking across CRM tools and ticketing systems. In addition, my 3 years as a Microfinance Officer equipped me with expertise in loan processing, credit evaluation, portfolio management, and accurate documentation. This experience strengthened my attention to detail, organizational skills, and ability to work independently, while providing valuable insights into client management and financial operations. I stand out because I combine exceptional customer service with administrative and financial know-how, allowing me to deliver professional, reliable, and results-driven support. I am highly organized, proactive, and committed to helping clients save time, improve efficiency, and maintain strong client relationships. Whether it’s managing day-to-day tasks, supporting customers, or handling sensitive data, I provide a well-rounded skill set that adds value to any team or business.
Teleperformance, full_time
Jun 2024 to Feb 2026
I provide professional support to clients through both chat and voice channels, ensuring that inquiries, concerns, and complaints are addressed promptly and accurately. I assist customers by troubleshooting issues, providing clear information, and delivering solutions while maintaining a positive and empathetic approach. I document interactions and update records in CRM or ticketing systems, monitor performance metrics such as response time and customer satisfaction, and collaborate with team members and other departments to resolve complex issues. By combining effective communication, problem-solving, and attention to detail, I help enhance customer satisfaction, build long-term client relationships, and contribute to overall business efficiency.
ASA Philippines Foundation Inc., full_time
Jul 2021 to Jan 2024
I manage client portfolios by assessing loan applications, conducting credit evaluations, and ensuring accurate loan processing and documentation. I build and maintain strong relationships with clients, providing guidance on financial products and services while monitoring repayments and managing collections. I prepare reports, track portfolio performance, and ensure compliance with company policies and regulatory standards. Through attention to detail, effective communication, and problem-solving, I help clients achieve their financial goals while maintaining the integrity and performance of the financial operations I oversee.