Administrative Assistant I Customer Service
Cebu
Hi, I’m Bo, a reliable and detail-oriented Virtual Assistant with over 15 years of experience in customer service, business support, insurance, e-commerce, and administrative operations. I’ve worked with companies like QBE and JP Morgan Chase, where I developed strong skills in client support, documentation, process management, and handling high-volume tasks. More recently, I worked with EcomExperts as a Quality Inspector and later as an Account Manager supporting an e-commerce business. What sets me apart is my ability to combine attention to detail with a strong customer-focused approach. I’m organized, adaptable, and comfortable working independently while keeping communication clear and consistent. I’m also experienced with tools such as Shopify, Gorgias, Klaviyo, Google Workspace, Slack, Notion, ClickUp, Canva, Loom, and ChatGPT. My goal is simple: to make my clients’ work easier, keep things organized, and consistently deliver reliable, high-quality results.
Ecom Experts, full_time
Jan 2025 to Jul 2026
Managed Shopify store accounts, serving as the primary point of contact between clients and internal teams. Oversaw daily store operations, ensuring seamless product management, order processing, and a high-quality customer experience. Conducted quality checks on product listings, including descriptions, images, pricing, variants, and collections. Ensured compliance with brand guidelines, store policies, and Shopify best practices. Monitored order fulfillment, shipping, refunds, and returns to maintain service accuracy and service-level standards. Identified and resolved listing errors, checkout issues, and fulfillment discrepancies by implementing corrective actions. Collaborated closely with marketing, fulfillment, and customer support teams to resolve operational issues efficiently. Performed regular store audits to verify proper app integrations, themes, and workflow functionality. Oversaw social media platforms for an e-commerce brand, creating promotional content, responding to inquiries, and supporting customer engagement. Managed social media for e-commerce accounts, assisting customers, promoting products, and aligning messaging with client objectives.
Seven Lions Media Incorporated, full_time
Feb 2022 to Dec 2024
Managed end-to-end affiliate program operations, including affiliate onboarding, communication, and ongoing support. Researched, recruited, and coordinated with affiliate partners to expand program reach and improve performance. Tracked affiliate links, conversions, commissions, and payouts using affiliate platforms and spreadsheets. Monitored affiliate performance metrics and prepared regular performance reports and actionable insights. Ensured compliance with affiliate terms, brand guidelines, and platform policies.
QBE Shared Services Limited, full_time
Jul 2018 to May 2025
Developed and maintained trade and surety policies, ensuring accuracy, compliance, and timely updates. Managed end-to-end policy documentation, including creation, amendments, and record maintenance. Prepared, reviewed, and processed invoices in accordance with policy terms and billing schedules. Coordinated with internal teams and stakeholders to resolve documentation and invoicing discrepancies. Maintained organized filing, tracking, and retrieval of policy and financial records. Supported audits and reporting by providing accurate and comprehensive policy and invoicing documentation.
Savvy Sherpa Asia Inc., full_time
Sep 2016 to Apr 2018
Handle inbound and outbound calls to coordinate with patients, healthcare providers, and stakeholders. Manage and respond to emails in a timely and professional manner. Schedule and confirm nurses' home visits while maintaining accurate appointment records. Communicate updates and ensure efficient coordination between patients and healthcare teams.
JP Morgan Chase & Co., full_time
Apr 2010 to Jun 2016
Handled high-volume inbound calls for retail banking customers with professionalism and efficiency. Provided service and support for checking and savings accounts, debit cards, and online banking services. Assisted customers with account inquiries, transactions, and issue resolution. Ensured compliance with banking regulations, security protocols, and data privacy standards. Maintained high customer satisfaction through clear communication and effective problem-solving.