Operations Virtual Assistant | B2B Customer Relations Expert
Philippines
I am a Virtual Assistant with 3 years of experience, including my most recent role as a Customer Success Specialist for a US-based AI drive-thru system serving QSR brands like Burger King, Bojangles, Checkers, and Popeyes. I managed client relationships, led onboarding, conducted kickoff and bi-weekly check-ins, and assisted the project manager with operational tasks. Prior to this, I worked in BPO handling telecommunications, gaming consoles, credit card collections, and online food delivery accounts. I bring strong administrative, back-office, and data management skills, combined with a client-focused mindset. What makes me stand out is my ability to anticipate client needs, solve problems proactively, and streamline operations. Clients can rely on me to ensure smooth processes, enhance satisfaction, and support business growth efficiently.
Online Helpers, full_time
Sep 2022 to Oct 2025
Provided remote operational and administrative support to U.S.-based clients, managing Zendesk tickets, QA of AI-recorded transactions, and KPI tracking via Sisense and Google Sheets. Maintained project boards on Monday.com, coordinated team tasks, and conducted client follow-ups to ensure satisfaction. Identified recurring issues and recommended workflow improvements, helping streamline processes and improve operational efficiency.
TaskUs, full_time
Apr 2021 to Jul 2022
Provided chat, email, and phone support to restaurant partners, handling account updates, refunds, payouts, and operational issues. Maintained accurate CRM records while managing multiple conversations and meeting SLA targets. Supported merchant retention through timely issue resolution and proactive client care.