Associate Project Manager | Operations Specialist
Cavite
Project and operations leader with a track record of driving impact in fast-paced tech environments. I specialize in scaling pilot initiatives, streamlining processes, and translating insights into actionable steps. With experience across project management, analytics, and team leadership, I'm passionate about building systems that support innovation and sustainable growth, especially in AI-driven organizations.
Operations Specialist, full_time
Nov 2025 to Aug 2026
Operations Specialist with expertise in Salesforce case management, data integrity, and cross‑functional collaboration. Proven track record in supporting Project Managers with lead generation strategies, maintaining accurate reporting through Workbench and Salesforce, and proactively monitoring performance metrics to ensure SLA compliance and operational efficiency.
Appen Services PH, full_time
Dec 2021 to Aug 2025
Led the creation and management of multiple Power BI dashboards, integrating live data from Salesforce Mercury to provide clear insights on onboarding, performance, and deliverables. Streamlined reporting processes, reducing manual effort and improving accuracy. Authored technical documentation to support team usage and facilitated stakeholder meetings to align reporting with business needs, boosting client satisfaction and contributing to project planning and analytics strategy. Led over 50 global projects, boosting productivity by 15% through data-driven management. Transformed pilot programs into revenue-generating initiatives across multiple markets. Streamlined ticketing workflows, cutting handling time by 87% and improving service efficiency. Managed workforce planning and collaborated cross-functionally on budgeting, compliance, and risk. Delivered regular performance reviews to international clients, enhancing transparency and trust.
Concentrix, full_time
Jul 2020 to Nov 2021
Led daily operations for a team of technical specialists, improving resolution rates by 25% and boosting Customer Satisfaction (CSAT) scores by 18% through targeted coaching and upskilling initiatives.
Convergys/Concentrix, full_time
Jun 2016 to Jul 2020