Led Gen | Appointment Setter | Inbound | Chat Support | CSR
Davao del Sur, Davao City, Philippines
Experienced in lead generation, appointment setting, billing, administrative tasks, chat support, and customer service. I work with integrity and consistently deliver high-quality results, even without direct supervision. I genuinely empathize with patients and customers, actively listen to their concerns, and focus on providing timely, effective resolutions. I am a strong problem solver, highly organized, detail-oriented, and quick to adapt to new processes. I am also proficient with a wide range of technological tools and software, allowing me to work efficiently in fast-paced remote environments while maintaining professionalism and excellent customer satisfaction.
SkinnyRx, full_time
Apr 2026 to Jun 2026
Handled inbound calls from patients regarding account-related concerns, with a primary focus on cancellation requests. Demonstrated strong customer retention skills by actively listening to patients' concerns, addressing objections, and providing personalized solutions to encourage continued participation in their treatment program. Reviewed each patient's weight-loss progress, highlighted milestones achieved, and reinforced the value of staying committed to their health journey. Offered eligible discounts, explained available account options, and discussed alternative medications when appropriate to better meet individual needs. When patients chose to proceed with cancellation, ensured the process was handled efficiently by scheduling cancellations, providing clear information, and delivering a professional, empathetic, and positive customer experience throughout every interaction.