Virtual Assistant + E-commerce + Customer Support
Pampanga, Angeles, Philippines
Hi! I'm Kelly, a Virtual Assistant with experience in e-commerce, customer support, data entry, online research, and administrative tasks. I previously worked in the BPO industry, where I handled customer concerns through chat, email, and phone. I also have experience as an e-commerce Virtual Assistant, managing product listings, orders, inventory, returns, refunds, and customer inquiries. I'm organized, detail-oriented, and comfortable following SOPs and learning new tools and processes. I enjoy keeping tasks organized, solving problems, and making sure work is completed accurately and on time. Some of the tasks I can help with include: * E-commerce support and product listings * Email and chat customer support * Data entry and online research * Order and inventory management * Inbox and administrative support * Spreadsheet and Google Workspace tasks * Basic content and social media support I'm looking for opportunities where I can provide reliable support while continuing to learn and grow with a team long-term.
Freelance , freelance
May 2021 to Present
Managed independent digital content projects, including content research, video editing, publishing, and audience engagement using CapCut and Filmora. Provided English-Filipino translation services through Fiverr while managing client communication, revisions, and project deadlines independently. Pursued continuous professional development by earning certifications in Xero, QuickBooks Online, and AI automation tools. Developed skills in bookkeeping, workflow automation, and remote business support to expand expertise in virtual assistance and digital operations. Balanced freelance work, digital content management, and professional certification training in a self-directed remote work environment.
NextDoor Store Ltd, full_time
Jan 2020 to May 2021
Managed 20-store multi-platform inventory across eBay/Amazon using the MultiLogin system; performed daily stock monitoring, out-of-stock identification, and account maintenance. Optimized product listings with SEO-focused keywords and improved inventory accuracy by 15%. Processed order issues including address corrections and payment problems; maintained 24- hour response times and eBay service standards. Established email filtering systems and organizational rules to manage high-volume store communications. Set up new stores to replace banned accounts, maintaining business continuity.
TaskUs Pampanga, full_time
Oct 2017 to Aug 2019
Managed 80–100 daily customer inquiries via email, chat, and phone across multiple accounts; maintained consistent high-quality responses and 24-hour turnaround times. Processed orders, resolved delivery issues, customer payments, and merchant concerns with professional communication and problem-solving. Investigated complex payment disputes and account issues using detailed analysis, policy compliance, and thorough documentation. Selected for specialized fraud investigation team (2-month assignment, from 100+ agents) based on performance; analyzed payment scams and verified legitimacy of claims before processing refunds. Consistently exceeded KPIs for customer satisfaction, response time, and resolution efficiency.