CUSTOMER SUPPORT
Cotabato, Aleosan, Philippines
Information Technology graduate with experience in IT support, customer service, and ICT education. Skilled in technical troubleshooting, computer systems, communication, problem-solving, and customer support, with experience using Citrix, OMNI, Microsoft Office, Google Workspace, and Canva. Dedicated, adaptable, and willing to learn new technologies.
ALORICA, full_time
Oct 2024 to Apr 2025
Assisted customers by handling inquiries, resolving concerns, providing accurate information, and delivering professional support. Used Citrix and OMNI to manage customer requests efficiently, maintain accurate records, and help ensure a positive customer experience.